FAQs
If yours isn't here, email hello@lyfa.com.au and we'll come back to you the same day. We'd rather answer a question now than have you sign up unsure.
Getting started
Not quite. We're agreeing rates with our first Melbourne providers now, so the published figures may shift slightly before we open. Founding members get their seventh month free after six months, and never pay a joining fee — including when we introduce one for everyone else.
We're building our provider network across Melbourne now and taking on our first members shortly. Register your interest and we'll contact you as soon as we're covering your suburb — no payment is taken until we can genuinely start, and you'll be in the founding fifty — seventh month free, and no joining fee ever.
Melbourne metro, roughly within 35km of the CBD. If you're outside that, email us your suburb — we're adding coverage steadily and may already have someone near you. We'd rather tell you honestly that we can't reach you than take your money and disappoint you.
About two weeks from your first enquiry to your first visit. We come back within 24 hours to confirm your plan, spend a few days matching you with the right person, and have your year scheduled by week two.
Yes, in two ways. There's no garden component, so your membership includes more cleans instead. And window cleaning covers the inside plus your balcony — anything external above ground floor belongs to the building and usually needs rope access, so it sits with your body corporate rather than with us. Everything else works the same.
Larger homes take longer, so we quote individually. The membership structure stays the same — the monthly price adjusts to reflect the actual visit length. Send us your suburb and rough size and we'll come back with a figure.
No. There's no lock-in, no minimum term and no exit fee. The only exception is the annual service cost recovery clause, which is explained in full in our annual service terms.
Your visits
No. Most members give their provider a key, a lockbox code or smart lock access. Because it's the same person every time, you're not handing keys to a stranger each visit. If you'd rather be home, you can pick times that suit.
Yes — move or skip any individual visit with 48 hours' notice, at no charge. Premium members get 24 hours. If you need to pause the whole membership because you're travelling or renovating, email us and we'll suspend billing rather than cancel, so you keep your provider and your credit.
Every provider carries current public liability insurance — we verify it before their first visit and re-check it annually. If something goes wrong, tell us and we'll manage the claim with the provider rather than leaving you to sort it out.
Providers bring their own equipment. Some members prefer their own products used on particular surfaces — just say so when you join and we'll pass it on. Anything specific about your home goes in your notes so the same instructions carry across every visit.
Who comes to your home
Current public liability insurance, a police check issued within the last twelve months, and two references from recent clients that we actually phone. We turn people down. Our members are handing over keys, so the vetting has to be real rather than a form.
Tell us and we rematch you. No conversation with them required — we handle it. We also watch your visit ratings, so two poor ones and we'll check in before you have to raise it yourself.
That's the intent, and it's the main reason members say the service works. Occasionally illness or holidays mean a substitute — we'll always tell you in advance rather than surprising you with a stranger at the door.
Billing
One charge on the same date each month, by card. No cash, no invoices, no paying providers directly. Extra bookings outside your membership appear on your next monthly charge at your member rate.
It rolls over and accumulates while your membership is active, up to a $200 cap. Classic members receive $5 a month, Signature $10 and Premium $15. Credit is spent on Lyfa Home bookings only — it isn't refundable or transferable, and it lapses if you cancel.
From your dashboard, any time, no phone call required. You won't be charged again. The one thing to be aware of is the annual service clause — if you've had your deep clean and your payments haven't covered its cost yet, the difference is payable. The full terms explain it with a worked example.
Yes. Every price on this site includes GST. Nothing gets added at checkout.
Email us with your question and we'll come back the same day. No sales pitch, no obligation.