Privacy policy — Lyfa Home

Last updated: July 2026

Who we are

Lyfa Home is a home services subscription operating in Melbourne, Australia. In this policy, "we" and "us" mean Lyfa Home. "You" means anyone who registers interest, becomes a member, applies as a provider, or otherwise gives us their information.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

If you register interest or become a member

Your name, email address and phone number
Your suburb and, if you become a member, your full address
Details about your home — size, access arrangements, anything relevant to the work
Which services you want and how often
Payment details, held by our payment processor rather than by us
Your service history, visit ratings and any notes you give us

If you apply as a provider

Your name, business name, ABN and contact details
Your insurance certificate and police check
References you nominate
Bank details, so we can pay you
Your availability, coverage area and completed job history

Automatically, when you visit the site

Pages viewed and roughly how long for
Approximate location, at city level
Device and browser type
Where you arrived from

Why we collect it

To tell you when we're covering your suburb
To match you with a suitable provider and schedule your visits
To take payment and keep proper financial records
To verify that providers are insured and checked
To respond when you contact us
To work out which parts of the site are useful and which aren't
To meet our legal and tax obligations

We won't use your information for anything unrelated to these without asking you first.

Who we share it with

We do not sell your personal information. Ever.

We share only what's necessary, with:

Your provider — your name, address, access details and any notes relevant to the job. They're bound by confidentiality obligations in their agreement with us.
Our payment processor — to take payment securely. We don't store your card details ourselves.
Service providers we use to run the business — email, scheduling and website hosting.
Our accountant — for tax and financial records.
Anyone we're legally required to share with — a court order, a regulator, or where there's a serious threat to someone's safety.

Where it's stored

Some of the services we use store data on servers outside Australia, including in the United States and Europe. Where that happens we take reasonable steps to ensure the provider handles your information consistently with the Australian Privacy Principles.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access — including restricting who can see it, using reputable services, and requiring providers to keep member details confidential.

We should be honest that no system is completely secure. If a data breach occurs that's likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

How long we keep it

As long as we need it for the purposes above, and afterwards where the law requires — financial records for seven years, for instance. If you ask us to delete your information and we're not legally required to keep it, we will.

Cookies and analytics

We use a small number of cookies to make the site work and to understand how it's being used — which pages people read, where they arrive from, whether things are broken. This is aggregate rather than individual, and we don't use it to build a profile of you.

You can block cookies in your browser settings. Parts of the site may work less well if you do.

Your rights

Under the Australian Privacy Principles you can:

Ask what we hold about you, and get a copy
Correct anything wrong or out of date
Ask us to delete it, where we're not required to keep it
Opt out of marketing at any time — there's an unsubscribe link on every email
Complain if you think we've mishandled your information

Email hello@lyfa.com.au and we'll respond within 30 days.

If you're not happy with our response

Contact us first and we'll genuinely try to sort it out. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Children

Our service is for adults. We don't knowingly collect information from anyone under 18. If you believe we have, tell us and we'll delete it.

Changes to this policy

We'll update this page if our practices change, and change the date at the top. If a change materially affects how we handle your information, we'll email you rather than relying on you noticing.

Contact

Lyfa Home
Melbourne, Victoria, Australia
hello@lyfa.com.au